Yes, we ship worldwide from the UK.

UK orders are usually posted within 1–3 days of ordering, then sent via 2nd class post (around 2 days in transit). International orders vary by destination — since everything ships from the UK, it can take anywhere from 4–10 days, sometimes a little longer depending on where you are.

UK shipping is free on every order. International shipping costs are calculated at checkout based on your location.

Use the Order Lookup link in our menu to track your order at any time.

Guides are instant PDF downloads — you'll get access right after checkout, plus a copy sent to your email.

Check your spam folder first, then contact us at info@zhilabeauty.com and we'll resend it straight away.

Guides are non-refundable once purchased, since they're delivered instantly as a digital download.

We offer a 30-day return window on physical products. Items must be unworn, unused, and in original packaging, with proof of purchase. Due to hygiene reasons, lashes can't be returned, and guides are non-refundable once downloaded — unless the item arrives damaged or faulty, in which case we'll always sort it out.

Contact us within 12 hours of receiving your order with photos, and we'll sort a swift resolution.

AM Lashes are our refined, daytime cat-eye style. PM Lashes are our signature full and bold look. The Half Lash styles (Solita and Celesta) give a lighter, accent finish for a more natural everyday wear.

Yes! With the right care, our lashes can be worn up to 20 times.