How can I contact Zhila Beauty?
You can reach out to us at admin@zhilabeauty.com. Our dedicated customer service team is eager to assist you with any inquiries you may have!
How can I become a part of the Zhila Beauty community?
Join the Zhila Beauty family by following us on social media, signing up for our newsletter, or participating in our EmpowerHER events. Connect with like-minded individuals and share your beauty journey!
Do you ship worldwide?
Absolutely, Zhila Beauty delivers worldwide. No matter your location, we bring our beauty essentials right to your doorstep.
Where do you ship from?
Our orders are dispatched from United Kingdom and Hong Kong. We ensure every product is thoughtfully packed and shipped from our warehouses to arrive in impeccable condition.
Can I change or cancel my order?
We process orders swiftly to ensure prompt delivery, so changes or cancellations must be submitted within 12 hours of placing your order. Unfortunately, requests made after this period cannot be accommodated. If your order has already arrived and you need to make changes, please refer to our return policy.
What payment methods do you accept?
Zhila Beauty accepts all major credit cards, including VISA, Mastercard, and AMEX, in addition to PayPal payments, to offer you a secure and hassle-free shopping experience.
When will my order be processed?
We handle and ship out all orders from our warehouse within 1-3 business days. You'll receive a shipment confirmation email with tracking information as soon as your order is on its way.
How long will it take to receive my order?
Orders typically arrive within 2-4 weeks, owing to custom orders and high demand. Please be patient, as we assure you it's worth the wait.
What if I don't receive my order?
If your order hasn't arrived within 30 days of shipping, you're entitled to a full refund.
Will I be charged with customs and taxes?
Our prices are tax-free in GBP, but you might incur duties and taxes levied by your local customs office upon receipt of your order. These additional charges are your responsibility, and Zhila Beauty is not responsible for customs delays.
How do I return an item?
For returns, please get in touch with us at admin@zhilabeauty.com, and we'll guide you through the process. Kindly note that certain products cannot be returned for hygiene purposes. Refer to the Return Policy for more.
What if the items I received are defective/incorrect/damaged?
If there's an issue with your order, such as receiving incorrect, missing, or defective items, please contact us immediately with your order number and photos of the items. We strive to resolve any issues promptly.
When will I receive my refund?
Refunds will be processed back to the original payment method. For credit/debit card payments, it may take 7-10 business days for your bank to post the refund to your account. For any delays, please contact your bank or card issuer. If the refund hasn't appeared yet, reach out to your financial institution—it can sometimes take additional time before refunds are processed.
Do you offer any tutorials or guidance on how to use your products?
Yes, we provide detailed tutorials and tips on our website and social media channels. From applying lashes to selecting the perfect accessories, we're here to guide you every step of the way.
Is there a loyalty program for frequent shoppers?
We value our loyal customers and are in the process of creating a rewards program that celebrates your ongoing support. Stay tuned for more details!
What is your stance on animal testing and sustainability?
At Zhila Beauty, we are committed to cruelty-free practices and are constantly striving to improve the sustainability of our products and packaging.
Do you offer professional discounts for makeup artists and industry professionals?
Yes, we offer exclusive discounts for professionals in the beauty industry. Please contact us at admin@zhilabeauty.com for more information.
Can I collaborate with Zhila Beauty as an influencer or ambassador?
We love collaborating with individuals who share our passion for beauty and empowerment. If you're interested in working with us, please send your proposal to admin@zhilabeauty.com.