Yes, we ship worldwide from the UK. US and EU orders are sent tracked with duties and taxes included, so there are no fees on delivery.

Wigs are custom made to order, so please allow 2–4 weeks for delivery.

Lashes and other in-stock items are usually posted within 1–3 working days. Estimated delivery after that: UK usually 2–4 working days; US usually 5–7 working days and EU usually 3–5 working days by tracked delivery. Other countries vary by destination, and checkout shows an estimate.

UK delivery is free on every order. US delivery is $5.95, or free on orders of $35 and over. EU delivery is £9.95 (€11.95). US and EU orders are tracked with duties and taxes included, so there are no fees on delivery. Delivery to other countries is £10.

Use the Order Lookup link in our menu to track your order at any time.

Guides are instant PDF downloads — you'll get access right after checkout, plus a copy sent to your email.

Check your spam folder first, then contact us at info@zhilabeauty.com and we'll resend it straight away.

Guides are non-refundable once purchased, since they're delivered instantly as a digital download.

We offer a 30-day return window on eligible physical products. Items must be unworn, unused, and in original packaging, with proof of purchase. Wigs are custom made to order and final sale — non-refundable and non-returnable unless they arrive faulty. Lashes are also final sale — non-refundable and non-returnable unless they arrive faulty. Guides are non-refundable once purchased. If an item arrives damaged or faulty, contact us and we'll sort it out.

Contact us within 12 hours of receiving your order with photos or video, and we'll sort a swift resolution.

AM Lashes are our refined, daytime cat-eye style. PM Lashes are our signature full and bold look. The Half Lash styles (Solita and Celesta) give a lighter, accent finish for a more natural everyday wear.

Yes! With the right care, our lashes can be worn up to 20 times.