REFUND POLICY
Zhila Beauty Refund Policy
Refund Eligibility Window We offer a 30-day return policy on physical products, which means you have 30 days after receiving your product to request a return.
Product Returns To qualify for a return:
- Products must be in the original condition: unworn/unused, with tags, and in their original packaging.
- Proof of purchase is required.
Lashes Due to hygiene reasons, lashes cannot be returned once received.
Guides & Digital Products Guides are delivered as instant digital downloads and are non-refundable once purchased. If your download is faulty or you're unable to access it, contact us at info@zhilabeauty.com and we'll sort it out.
Damages and Issues For any products that arrive damaged or defective, please contact us within 12 hours of receipt with photographic evidence to facilitate a swift resolution.
Non-Returnable Items
- Lashes, sale items, gift cards, and personalized products are not eligible for returns.
- Guides and other digital products are not eligible for returns once downloaded.
Exchanges We only replace items if they are defective or damaged. For exchanges, return the original item, and upon acceptance, place a new order.
Refunds Process Upon a successful return, your refund will be processed to the original payment method within 10 business days. Please contact your bank or credit card company for posting timelines.
Initiating a Return To initiate a return, contact us at info@zhilabeauty.com. Returns without prior contact will not be accepted.
Modification of Policy Zhila Beauty reserves the right to modify this policy. Current information will be maintained on our website.